ACS ACCESS Service Tracking, unique in the industry, is a complete service follow-up and reminder system designed to build lasting and profitable customer relationships. At the time of purchase, a customized coupon book containing the recommended service operations can be printed and given to the customer. Based upon actual driving habits, customized service reminder letters (or postcards) are automatically generated. If desired, a customized reminder letter(s) can be sent if the customer does not visit. ACS ACCESS Service Tracking will even let you know when customers have missed a preset number of service intervals. This group of customers can then be contacted by telephone. ACS ACCESS also includes a Customer Relations module whereby customers can be called after service visits and/or sales and a satisfaction survey completed. Customers with email addresses can receive their reminders, and any other notices, via email rather than expensive snail mail. This is true for customer surveys in Customer Relations, also.
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