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December 1, 2007 ACS Ranks #1
in Nation with 90% Overall Dealer Satisfaction
The only Dealer
System Provider in the nation to meet the National Automobile Dealer
Association's recommended goal for dealer satisfaction, Automotive
Computer Services set the bar according to NADA's Bi-annual Survey
of Dealership System Products and Services. In addition to finishing
first in overall dealership satisfaction, ACS topped the rankings in
ten additional categories.
Conducted by a
third-party on behalf of NADA, the survey scored dealers'
satisfaction levels with their current Dealer Management Systems in
categories ranging from system flexibility, speed, and capacity to
cost effectiveness, ease-of-use, and integration abilities. The
survey also scored dealers' satisfaction with the degree and quality
of customer support their DSP provides.
While other
DSPs' results showed little or no change from the 2005 survey, ACS
was singled out in the NADA findings as standing apart from its
competitors in the 2007 results.
Click to read about the NADA Survey
Download the 8-page summary* of NADA’s 2007 DSP Survey
or the
complete
2007 DSP survey results* (62-pages).
August 20, 2007
ACS named DealerStar reseller
DealerStar, a new
dealership management system provider, has entered into an agreement
with Automotive Computer Services, Inc. (ACS) which names ACS as one
of two exclusive DMS resellers of DealerStar’s new DMS product.
“Having an existing
DMS company as a reseller means that our other resellers will
immediately have manufacturer integration, installation, training,
and conversion support,” states Sandi Jerome, of DealerStar.
According to Van Koppersmith
of ACS, “We always strive to provide our dealership clients with the
latest technology and having this system designed by Sandi Jerome
means that we will have a DMS product based on an open platform that
will last for years.”
DealerStar is the
first open DMS system designed with PHP, JavaScript, HTML, on a
MySQL database. It is
platform and hardware independent which means that dealerships can
reduce their technology costs, which have escalated out of control
over the past twenty years.
Although sold only through resellers, DealerStar can be
implemented by dealerships with an IT department willing to become
their own DMS provider.
Resellers, such as ACS, can provide support, as well as factory
communications and integration with 3rd party products.
“This is a new type
of business model for a DMS product.
Dealerships can now select the software that they need to
make money, such as CRM, BDC, F&I and Service Scheduling, and
hopefully that company is a reseller of DealerStar.
DealerStar is open and easy to integrate with other products.
We already have a growing list of 3rd party
integration partners and resellers.
The missing piece was providing various levels of support to
these resellers and our agreement with ACS fills that gap,“
continues Jerome.
“We are excited to
be named the exclusive DMS provider for DealerStar.
By combining our years of high ranking customer support and
manufacturer integration with DealerStar’s open technology and
flexibility, we’ll give dealerships the best solution available at a
low price. In addition,
we plan to offer other resellers our installation, training,
conversion, and integration services to help them support their
clients or dealership groups.
Our custom programming team will enable other resellers to
integrate their products and services quickly and provide more
opportunities for dealerships to obtain the DealerStar product.
The market is ready for this type of DMS solution,” adds
Koppersmith.
A typical screen shot is available, as well as
more important
information at
DealerStar.com.
August 10, 2007
ACSFirst product enhancements
All scheduled major enhancements have
been added to ACSFirst as of today. ACS
will continue to add upload and download support for new dealer
management systems, as well as Internet lead management capability
for any required providers.
The enhancements include vehicle
inventory valuation, secondary financial sweep and buy here/pay here
(BHPH) support.
Vehicle inventory valuation uses one
or more vehicle books to calculate actual vehicle and full inventory
value. All of the major books are supported, including Black Book,
Kelley Blue Book and NADA.
Secondary financial sweep will use
all requested vehicles and secondary lending sources to suggest the
most profitable car deals based on the customers individual
financial situation. In a matter of seconds, the most profitable
deals are displayed, including the vehicle, lender, rate and term.
ACSFirst now supports
BHPH deals. A complete, integrated payment management system with
excellent reporting capability is also available.
For a brief overview of
ACSFirst, click here for screen shots!
May 10, 2007
ACSFirst Release
Today ACS announced the release of its much anticipated stand alone
F&I, customer Relationship, Sales and Target marketing product. The complete
ACSFirst package costs a fraction of what other F&I only or CRM only systems cost and includes both packages, fully integrated for multiple, simultaneous users. Automatically import and track leads from sources such as your website, Autotrader, GM OneSource and so forth. These leads can be tracked from prospect to desking to F&I and beyond with no duplicate entry. The F&I package includes multiple deal desking support for sales, leases and balloons, the ability to work these backwards, menu selling and vehicle selection based on payment, as well as all forms printing capability in an easy to use Windows environment. After the sale,
ACSFirst provides follow-up, survey, letter/email generation and target marketing to increase customer satisfaction and generate repeat sales.
ACSFirst can increase dealership profitability and sales, as well as promote better and long term customer relationships – all with no long term or complicated contracts to sign. ACS is a Microsoft Automotive Retail Solutions partner providing Microsoft based solutions to dealerships throughout the United States. For additional information, contact an ACS sales representative or ACS directly at 800-ACS-8187, prompt 5.
February 15, 2007 ACS
GM OneSource Support
Today ACS announced support
for the new GM Internet marketing initiative and lead system known
as OneSource. Support will be available through ACS ACCESS®,
a comprehensive Windows® based dealer management system, as well as
well as ACSFirst™, a powerful F&I front end system with built
in CRM and BDC capabilities.
All GM dealers are
required to use a certified tool to access the OneSource
lead-delivery portal. GM will provide dealers an acceptable tool
for a month-to-month service charge. Other vendors are providing a
similar tool, with a one time set up charge, as well as a monthly
service charge. Soon GM dealers will be able to select ACS as their
OneSource provider through GM Dealerworld. The ACS tool will be
available for a one time set up charge of $300 with no ongoing
monthly support charge. Of course, with the new ACS tool, dealers
will be able to integrate their GM supplied leads directly into
their prospect tracking system.
January 29, 2007 ACS
Achieves Microsoft Automotive Retail Solutions Partner Status
"Today, Microsoft
welcomes Automotive Computer Services as a new Automotive Retail
Solutions partner, which recognizes ACS' strategic use of Microsoft
tools and technology within the company's dealership management
application," said John Reed, Director, Automotive Retail Solutions,
Microsoft Corp. "We view ACS as a strategic partner in the
automotive retail markets for the United States. Built on Microsoft
technology, ACS' solutions help dealers improve sales, customer
satisfaction and operational efficiency."
The Microsoft Automotive Retail
Solutions program represents Microsoft's ongoing commitment to
enabling innovation in the global Automotive Retail marketplace, via
partners that offer leading solutions for dealers, importers and
manufacturers.
Van Koppersmith, president of
ACS, stated that "ACS has recommended an all Microsoft
solution to its dealer customers for a number of years. We are very
pleased to formalize our relationship with Microsoft."
January 26, 2007 ACS
Announces Document Management System
Automotive Computer Services, a pioneer in Windows®
based dealer management systems, announced today its new document
management application. This is the company's latest enhancement to
its
ACCESS® DMS suite. The new release
includes the ability to store a wide spectrum of scanned images such
as invoices, checks, credit applications, and signed contract
documents in a variety of formats, as well as system generated
reports. As an added benefit, the documents can be securely viewed
throughout the entire network.
"We recognized that our dealers
needed more than just an accounting system from their DMS provider,"
said Van Koppersmith, president of ACS. "This is just one more
example of our continuous investment in developing tools that meet
our customer's needs."
AS with other enhancements, the
document management upgrade is free to existing ACS dealers. There
are no additional hardware or software requirements. The only
requirement is for dealers to provide a scanner. The ACS Document
Management application will be available to dealerships using other
dealer management systems beginning April 1, 2007.
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